mPokket Customer Care Number 24×7 in India – Complete Support Guide

When borrowers search for the mPokket customer care number 24×7, they usually want immediate help with loan repayment issues, account login problems, loan approval delays, or harassment complaints. mPokket is a popular instant loan app in India that provides short-term personal loans to students and salaried users. While many people expect a 24×7 toll-free helpline, the company currently offers support during fixed business hours rather than round-the-clock phone assistance.

According to the official support page, mPokket customer service is available between 9:00 AM and 7:00 PM for customer assistance through phone and email. In this article, you will find the latest contact details, complaint process, response times, and safer ways to contact mPokket in India.

Official mPokket Customer Care Contact Details

Below is the latest available support information for mPokket users in India.

The customer care number listed for mPokket is 033-6645-2400, which is not a toll-free number.

Is mPokket Customer Care Available 24×7?

Many users search specifically for “mPokket customer care number 24×7”, but there is an important distinction:

Phone Support

mPokket does not officially provide 24-hour phone support.
The support team works only during:

9:00 AM to 7:00 PM (Monday to Sunday)

Email Support

You can send an email anytime because email support works as a 24×7 complaint submission channel, though replies may come during business hours.

That means:

• Calls are limited to working hours
• Emails can be sent anytime
• Complaint forms can be submitted online 24×7

Common Reasons to Contact mPokket Support

Users usually contact mPokket for the following issues:

If your issue is urgent, calling customer care during business hours usually gives faster results than email.

How to Contact mPokket Customer Care by Phone

Calling mPokket can be the quickest option if your loan issue requires immediate action.

Steps:

1. Dial 033-6645-2400
2. Choose the IVR option
3. Select your issue
4. Keep your registered mobile number ready
5. Note the complaint reference number

Some customer care systems route calls based on:

• Repayment issues
• Credit limit issues
• Approval issues
• Account concerns

How to Contact mPokket Through Email

Email support works well for:

• repayment disputes
• account closure
• NOC requests
• wrong charges
• CIBIL errors

Official email:

support@mpokket.com

When emailing, include:

Sample Email Format for mPokket Support

You can use this format:

Subject: Loan Repayment Issue – Registered Mobile Number

Dear mPokket Support Team,

I am facing an issue regarding my loan account.
My registered mobile number is XXXXXXXX.
The repayment was completed, but it is still showing pending in the app.

Please resolve the issue at the earliest.

Regards,
Your Name

How to Raise a Complaint Against mPokket

If standard support does not solve your issue, you can escalate.

The official complaint process says users should wait up to 7 days for a response before escalating further.

mPokket Head Office Address in India

The company headquarters is located in Kolkata.

This address can be useful for formal complaints.

Can You Contact mPokket Through WhatsApp?

Currently, mPokket does not publicly advertise an official WhatsApp customer support number.

That means:

• No verified WhatsApp helpline
• No chatbot
• No 24×7 WhatsApp service

Always use the official website to avoid fraud.

How Long Does mPokket Take to Reply?

Response times depend on the issue.

Phone calls usually produce the fastest response.

Problems Users Commonly Face

Some common customer complaints include:

Loan Repayment Not Updated

Payment made but app still shows due amount.

Auto Debit Failed

Bank deducted money but loan not cleared.

Harassment Calls

Repeated collection calls even after payment.

CIBIL Reporting Errors

Closed loan still appears active.

These can usually be resolved by submitting:

• payment proof
• bank statement
• screenshot
• registered number

Tips Before Contacting mPokket Support

Before calling, keep:

This speeds up resolution.

How to Stay Safe from Fake Customer Care Numbers

Many fake websites publish incorrect helpline numbers.

To stay safe:

• Verify on official website
• Never share OTP
• Never share UPI PIN
• Avoid random social media numbers
• Use official emails only

The safest source remains the official mPokket website.

Alternatives If Support Does Not Respond

If mPokket fails to respond:

You can file complaints with:

• RBI Ombudsman
• NBFC grievance portal
• Consumer forum
• Cyber crime portal

These options may help in serious disputes.

mPokket Customer Care Quick Summary

Final Thoughts

If you are searching for the mPokket customer care number 24×7, the key thing to know is that mPokket does not currently offer 24×7 telephone support in India. Instead, the company provides:

• customer care by phone during business hours
• email support anytime
• escalation channels for unresolved complaints

For fastest help, call during working hours and keep your loan details ready. For documentation and disputes, email is usually the better option.